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Community Information & Referral Calls

Description: 

Community Information and Referral Services (CIR) was incorporated in 1979 as a 501(c)(3) nonprofit agency and is the main source for health and human service information and referral services in the State of Arizona. CIR’s mission is “To serve as Arizona's key source of integrated information that brings people and services together to meet vital needs”, and has a vision that “All Arizonans are easily connected to available health and human services in their communities”. CIR programs include the CONTACS Shelter Hotline, Arizona Mortgage Foreclosure Hotline, Community Voicemail, the Maricopa HMIS Project, and 2-1-1 Arizona.

CIR activated 2-1-1 Arizona in October 2011 to provide health, community, and human service information and referrals to people throughout the state of Arizona. 2-1-1 Arizona is available 24/7 through the 2-1-1 dialing number and the website at www.211arizona.org. 

 

Data Source: 

Community Information & Referral
http://www.cir.org

iconTotal Calls Answered by Arizona Community Information Referral

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Visualization Notes:

This graph reflects only answered calls and does not reflect the total number of calls received. Due to funding shortfalls, Community Information Referral (CIR) has experienced a reduction in staffing. As a result, fewer Call Specialists are available to answer calls, which leads to increased abandonment rates by callers. For instance, from July 1, 2011 through February 29, 2012, CIR received 221,046 calls for service and was only able to handle 130,785 calls. In fact, CIR's call volume has steadily increased over time. Since activating the three digit dialing number 2-1-1 Arizona in October 2011, CIR's call volume has doubled.